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Top 7 Questions Customers Ask
FAQs make it fast and easy to get the help you need. Just click on the links below for
answers to some commonly asked questions. If you don't find your
specific question below, use the list to your left to view other categories of questions.
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How do I update a payee's account number?
How do I update a payee's remittance address?
Who has access to my bill pay and funding account?
Can I pay bills with my credit card?
What security features do you use?
Who authorizes payments?
What if I have a question that doesn't appear in the FAQs section?
Top 7 Questions Customers Ask
How do I update a payee's account number?
To update a payee's account number, deactivate the payee and then
re-add the payee with the correct payee account number.
How do I update a payee's remittance address?
To update a payee's address, deactivate the payee and then
re-add the payee with the correct payee remittance address.
Who has access to my bill pay and funding account?
You are the only person who can
authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your
approval.
Can I pay bills with my credit card?
Currently, we don't issue payments from a credit card.
What security features do you use?
Our service is highly secure, designed to fully safeguard the privacy and security of
your financial information. Unlike normal Internet communication, all information sent to
and from our processing center is encrypted and sent through a secure communications channel.
Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level
of security supported by your browser, including 128-bit RC4 encryption.
Who authorizes payments?
Only you can authorize payments. You have complete control over whom you are issuing a payment to,
the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you
would like to have paid each month, you can instruct us to make that payment automatically for you.
What if I have a question that doesn't appear in the FAQs section?
If you have a question that doesn't appear in the FAQs section, please contact us.
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